Shelley Hall is Principal/Managing Director of Catalytic Management, LLC, a leading management consulting firm that produces critical transformational changes in the key areas of sales, customer service, change management, and process improvement.

As a highly-successful entrepreneur and corporate fugitive who built, reinvented, and turned-around numerous companies, Hall is considered a leading expert in the field of “customer-focused management.” Over her 30+ year career, Shelley has held senior level positions in sales and management with companies in technology, education, advertising, and Internet sales. A thought leader and engaging speaker, she writes frequently for major business journals such as Business Performance Management Magazine, CEO Refresher, The Handbook of Business Strategy, Women’s Business, ManageSmarter, Sales and Service Excellence and Chief Learning Officer.

Shelley is a mediocre golfer, a determined gardener and according to her family, more than a little insane for leaving sunny Miami for Boston.